Welcome to the The Punjab State Cooperative Supply & Marketing Federation Limited
Welcome to the The Punjab State Cooperative Supply & Marketing Federation Limited
It's really quick! We strive to deliver all our orders / products in the fastest time possible. Depending on your address, the delivery time may vary.
You can track your order as soon as it is shipped out. To know the status of your item in real time, just tap on the tracking link in the email sent to you. Alternatively, you can also login to phulkari.com and visit the ‘My Account' section to know the status of your order.
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don't wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.
Explore Our Shipping Charges: Your shipping costs are calculated based on two key factors - the weight of your item and the distance it travels to reach your doorstep.
Yes! You can cancel an order as long as we haven't packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.
We initiate the refund upon receipt of the product back unused to Markfed. The time for the refund to reflect in your source account might vary depending on the payment mode used. If you paid using your bank account or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.
Absolutely! Although we must add that cancellations are not a very happy thing for us.
You can pay using following methods of Payment:
Note: All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.
Convenience fee is a combination of COD charges (if applicable), fulfilment fees (to have hassle free shopping experience), and delivery fees. Convenience fee is non refundable.
We understand that you might want to pay for an order by cash. That's why we've got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet. However, a nominal convenience fee will be charged for COD orders. This fee is non-refundable.
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.
Super easy! Please login with your credentials and visit the My Account section. Select the order you want to return and click on Return and follow the instructions on that page to obtain a Return ID.
At Phulkari, we have a very flexible returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odour, body deodorant, perfume etc). It should be unwashed. We don't want you wasting any detergent ! The price tags, brand tags, and all original packaging must be present . The product must be returned within 15 days. Please note that all "Accessories" sold on "Phulkari" platform are considered non-refundable and non-exchangeable.
At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible.
Please don't do that! We have a very flexible policy where you can create a Return on website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.
