International Shipping Policies
STANDARD SHIPPING
We use EMS/Speed Post for Shipping. The shipment would be delivered by partner of EMS in your country which is typically the national postal service of the destination country. In such cases, the expected delivery date is indicative of date of delivered. The actual delivery date may vary basis service levels of local shipping partner of EMS.
If you think that the delivery partner has wrongly updated the order as delivered or has not delivered the order, please let us know at phulkari[at]markfedpunjab[dot]com within 30 days from the date of issue of order after which we will not be able to register any complaints.
We will liaise with delivery partner to provide you the proof of delivery. Once the shipment is handed over to the delivery partner, no modification can be made to the order.
Any change in delivery address or specific delivery instructions would be processed subject to the acceptance by the delivery partner.
Charges and Payments
The shipping charges are dependent on destination country and the weight of the shipment. The applicable shipping charges will be displayed to you while you place the order. All the duties to be paid for export from India would be borne by Phulkari. Any import duties/local duties/custom duty levied at destination would be borne by the recipient of the shipment.
These duties are directly to be paid to the delivery partner.
The actual amount charged on your account / card might differ than what is shown at the time of transaction due to difference in exchange rate applied by us and your card issuing company / payment gateway and surcharges applied by these.
